Returns and Exchanges Policy

Returns & Exchanges

We want you to love your purchase! If not, we're here to help.

Return Policy

• Timeframe: 30 days from delivery
• Condition: Unworn, unwashed, with tags attached
• Refund Method: Original payment method
• Processing Time: 5-7 business days after receipt
• Return Shipping: Free for members, $6.99 for guests

Items We Cannot Accept

• Final sale items (marked clearly)
• Worn or washed items
• Items without original tags
• Underwear and swimwear (hygiene)
• Personalized or custom items
• Items purchased more than 30 days ago

Starting a Return

Online Returns:

1. Log in to your account
2. Go to "Order History"
3. Select order to return
4. Click "Return Items"
5. Choose items and reason
6. Print return label
7. Package items securely
8. Drop off at carrier location

In-Store Returns:

1. Bring item with tags attached
2. Bring order confirmation or receipt
3. Visit any store location
4. Associate will process return
5. Instant refund available

Exchanges

Need a different size or color?

• Process return for original item
• Place new order for desired item
• Or exchange in store immediately
• Subject to availability

Return Label

Printing your label:

• Included in return confirmation email
• Or download from order history
• Tape securely to package
• Use original packaging if possible
• Tracking number provided

Refund Timeline

1. Return Initiated: Immediate
2. Package Shipped: Track until delivered
3. Received at Warehouse: Inspected within 2 days
4. Approved: Refund processed
5. Refund Posted: 5-7 business days to account

Damaged or Defective Items

Received a damaged item?

1. Contact customer service immediately
2. Provide order number and photos
3. We'll send replacement at no charge
4. Or issue full refund including shipping
5. Keep or dispose of damaged item

Missing Items

Item missing from your order?

1. Check all packaging carefully
2. Review order confirmation
3. Contact us within 7 days
4. We'll ship missing item or refund

Wrong Item Received

Received incorrect item?

1. Contact customer service
2. Provide order and item details
3. Return label provided at no cost
4. Correct item shipped priority
5. Expedited shipping at no charge

Holiday Returns

Extended return period:

• Items purchased Nov 1 - Dec 24
• Can be returned until January 31
• All other policies apply
• Gift receipts available

International Returns

Returning from outside the US:

• Contact customer service first
• 30-day return window still applies
• Customer responsible for return shipping
• Customs fees not refunded
• Refund in original currency