Order Tracking and Notifications

Track Your Order

Stay updated on your order’s journey from warehouse to your doorstep.

Tracking Your Package

1. Log in to your account
2. Go to "Order History"
3. Select your order
4. Click "Track Package"
5. View live tracking details

Tracking for Guest Orders

If you checked out as a guest:

• Open your confirmation email
• Click "Track Order" link
• Enter email + order number if prompted

Tracking Updates

You’ll receive:

• Order Confirmation: Immediately
• Processing Update: When your order is packed
• Shipped Notification: With tracking number
• Out for Delivery: Morning of delivery
• Delivered Notification: When dropped off

Common Tracking Statuses

• Label Created: Carrier awaiting package
• In Transit: Package moving between facilities
• Out for Delivery: Arriving today
• Delivered: Package delivered to address

Tracking Not Updating?

This is normal if:

• Package recently handed to carrier
• Carrier experiencing delays
• Weather or holidays cause backlogs

If no updates for 3+ days, contact support.

Multiple Packages

• Orders may ship in multiple boxes
• Each package has its own tracking
• Tracking links appear in your order details

Delivery Issues

If tracking shows delivered but you can’t find it:

• Check porch, side door, garage
• Ask household members
• Check with neighbors
• Wait 24 hours — carriers sometimes mark early

If still missing, contact customer service.